Support Policy & Client SLA
Aeodent
Effective Date: November 2 2026
Website: https://aeodent.online
Email: contact@aeodent.online
Business Location: Gurugram Haryana India
1 Overview
Aeodent provides Answer Engine Optimization services to dental practices in the United States
This Support Policy explains how clients can contact us and what they can expect regarding support and response times
All support hours and response time commitments are based on Los Angeles local time rather than Indian Standard Time
2 Support Hours
Our standard support hours are
Monday to Friday
9:00 AM to 5:00 PM Pacific Time
We observe Pacific Standard Time and Pacific Daylight Time depending on the time of year
Support is unavailable on weekends and public holidays unless otherwise agreed in writing
3 How to Contact Support
Clients can contact our support team through the following channel
Email: contact@aeodent.online
Please include your name your business name and a clear description of your request
For technical issues include relevant screenshots and website URLs where possible
4 Response Time Commitment
Aeodent aims to respond to client support requests within one business day
The response time is calculated using Los Angeles local time and applies to requests received during standard support hours
Requests received outside support hours will be treated as received at the beginning of the next business day
Our response time commitment refers to the initial response and does not guarantee that an issue will be fully resolved within the same period
5 Issue Resolution
Resolution times depend on the nature and complexity of the issue
Some issues may require additional information from the client or coordination with third-party providers
Aeodent will make reasonable efforts to resolve reported issues and communicate relevant updates
We do not guarantee a specific resolution time unless agreed in writing
6 Client Responsibilities
Clients are expected to
- Provide accurate information about reported issues
- Respond to requests for additional information
- Maintain valid contact details
- Provide necessary website access and permissions
- Notify Aeodent of changes that may affect service delivery
Delays caused by missing information or access may affect resolution times
7 Service Availability
Aeodent aims to provide reliable services but does not guarantee uninterrupted availability
Website hosting providers search engines AI platforms and other third-party services may experience outages or changes beyond our control
Aeodent is not responsible for service interruptions caused by third-party providers or circumstances beyond our reasonable control
8 Scope of Support
Support covers questions and issues directly related to the services included in your purchase
Requests for additional work new features or services outside the agreed scope may require a separate agreement and additional fees
9 Changes to This Policy
Aeodent may update this Support Policy & Client SLA from time to time
Any changes will be published on this page with an updated effective date
10 Contact Information
For support requests or questions regarding this policy please contact
Aeodent
Website: https://aeodent.online
Email: contact@aeodent.online
Business Location: Gurugram Haryana India